Conversation Intelligence for Call Centers
Ark Hive gives call center managers real-time visibility into every conversation — sentiment trends, agent performance, escalation risk, and customer satisfaction signals across every active call.
For Call Centers
Built for scale.
Tuned for quality.
Live Queue Intelligence
Monitor every active call in real time. Spot escalation risks, sentiment drops, and calls requiring manager intervention — before they spiral.
AI Sentiment Scoring
Sentence-level sentiment analysis on every call. Identify frustrated callers, at-risk interactions, and positive resolution moments in real time.
Agent Performance Intelligence
Score every agent on call quality, resolution rate, and customer sentiment. Identify coaching needs and recognize top performers with objective data.
Contact Center Analytics
Aggregate analytics across your entire contact center — team sentiment trends, volume patterns, peak hour performance, and quality benchmarks.
Compliance-Ready
Ark Hive analyzes audio streams without storing recordings. Designed for compliance-sensitive environments without sacrificing intelligence.
QA Automation
Automate call quality assurance with AI scoring on every interaction. Replace random sampling with full-coverage conversation intelligence.
Call Center Conversation Analytics at Scale
Call centers handle thousands of conversations daily. Manual QA sampling catches a fraction of them. AI-powered conversation intelligence changes that equation entirely — scoring every call, flagging every escalation risk, and delivering agent coaching without adding headcount.
Ark Hive sits as a middleware layer on top of your existing VOIP and CRM stack. There's no infrastructure replacement. Your agents work the same way they always have — while your managers gain real-time visibility they've never had before.
From live sentiment heatmaps to automated QA scoring, Ark Hive gives call center leaders the customer interaction intelligence they need to drive CSAT, reduce handle time, and develop their team. See why real-time beats post-call analysis →
Intelligence for every call, every agent, every team.
Start your free trial or book a demo to see Ark Hive's call center conversation intelligence in action.