Platform Features
Everything you need to optimize communication and monitor sentiment in real-time.
Features
Everything you need to
understand every conversation.
Agent-Specific Analysis
Drill down into individual performance. Identify top performers and those needing coaching with granular metrics.
Full Call Transcription
Retroactive transcription support allows you to search through historical data and verify AI findings manually.
Permission-Based Roles
Secure workspace with owner, manager, and employee levels. Keep sensitive data restricted by default.
Middleware Integration
We work with your existing stack. Ark Hive isn't a VOIP replacement—it's the brain that powers it.
Privacy Focused
No data storage of call audio. We analyze the stream and discard it, ensuring privacy and security.
Conversation Intelligence Engine
Define what 'success' looks like for your industry. Combine sentiment scoring, keyword detection, and coaching signals in one flexible AI engine.