Privacy Policy

Last Updated: June 11, 2026

1. Introduction

Ark Hive is an AI SaaS middleware platform providing sentiment analysis and communication analytics.

It integrates with third-party CRM and VOIP systems.

2. Information We Collect

  • Account Information (name, email, company, role)
  • Billing Information
  • Usage & Platform Data
  • Integration Metadata
  • Device & Analytics Data
  • Cookies & Tracking Technologies

3. What We Do NOT Collect

Ark Hive never stores raw call audio or voice recordings. Our analysis is performed in-memory and ephemerally.

Ark Hive does not claim ownership of customer call content.

Ark Hive acts solely as a real-time processor of communication data with a zero-retention mandate for audio streams.

4. Legal Basis for Processing (GDPR)

  • Contractual necessity
  • Legitimate interests
  • Consent where required

5. How We Use Data

  • Provide AI sentiment scoring
  • Improve algorithm accuracy
  • Maintain platform security
  • Provide customer support

6. Data Security

  • Encryption in transit and at rest
  • Role-based access control
  • Secure cloud infrastructure
  • Limited employee access

7. Data Retention

  • Call Audio: Zero-retention. Purged immediately after sub-second analysis.
  • Metadata & Scores: Retained according to customer-defined CRM policies.
  • Account Data: Retained for the duration of the service agreement.

8. International Transfers

  • Use of approved safeguards
  • Standard Contractual Clauses if applicable

9. User Rights

  • Access
  • Rectification
  • Deletion
  • Objection
  • Data portability
  • CCPA opt-out rights

10. HIPAA Exclusion

Ark Hive is not designed for HIPAA-covered entities.

Users are responsible for ensuring compliance with industry-specific regulations.

11. Third-Party Integrations

We provide CRM and VOIP integrations.

Ark Hive is not responsible for third-party data handling practices.

12. Changes to Policy

We reserve the right to modify this Privacy Policy with notice.

⚖️ GDPR + CCPA PRIVACY SECTION

EU Data Subject Rights

If you are an EU resident, you have the right to access, rectify, or erase your personal data under the GDPR.

California Consumer Rights

If you are a California resident, you have rights under the CCPA to access your data and request deletion.

"Do Not Sell My Information"

Ark Hive does not sell your personal information.

Contact & Requests

Contact email for requests: contact@arkhive-ai.com

We maintain a 30-day response window for all data inquiries.

🔐Critical Protections

  • Ark Hive is middleware and not responsible for third-party CRM/VOIP data policies.
  • Customers are responsible for lawful recording consent.
  • AI outputs are advisory and probabilistic.
  • No liability for business decisions made based on AI analysis.
  • No warranty of error-free performance.