Ark Hive AI | Real-Time Conversation Intelligence Software
Ark Hive AI is a real-time conversation intelligence and sentiment analysis software platform for call centers, sales teams, and customer support organizations. Not to be confused with the ARK: Survival Evolved video game bee hive structure.
Own the Conversation.
Unlock the Insight.
Ark Hive transcribes, analyzes, scores, and coaches live conversations — giving your team actionable insights in real time without replacing your CRM or VOIP.
Team Overview
Real-time sentiment across all active lines
Sentiment Trajectory
Playground
Experience the Intelligence.
Paste a customer transcript or type a sentence to see how Ark Hive's AI interprets conversation flow and tone in real-time.
Try suggested presets:
Conversation Score
Insight:Type or paste text to begin analysis.
How it works
Middleware that empowers,
doesn't replace.
Connect Your VOIP
Integrate directly with your existing phone systems. No infrastructure change or hardware needed.
LEARN MORELive Call Intelligence
Real-time conversation intelligence with per-section tone analysis, AI coaching cues, and sentiment scoring — surfacing friction points as they happen.
LEARN MOREVisual Dashboard
AI summarizes each call with color-coded sentiment graphs and actionable insights for managers.
LEARN MOREIntegrations
Easily integrate into any environment
Ark Hive connects seamlessly with your existing stack, bringing powerful AI capabilities to the tools your team uses every day.
Agent Conversation Intelligence
Monitor team-wide conversation performance in real time. Our AI surfaces coaching opportunities, sentiment signals, and call quality metrics for leadership.
Sarah J.
AGENT ID: 8824-B"Consistent positive tone, excels at technical explanations."
Marcus T.
AGENT ID: 9102-A"Handles high-stress calls with calm authority."
Elena R.
AGENT ID: 7741-C"Highest empathy scores this quarter. Strong rapport building."
David K.
AGENT ID: 6630-D"Currently managing back-to-back billing disputes."
Chloe W.
AGENT ID: 5521-E"Quick resolution expert. Exceptional efficiency metrics."
James L.
AGENT ID: 4410-F"Steady performance. Improving on upsell conversions."
Displaying live data for 6 active receptionists
Features
Everything you need to
understand every conversation.
Agent-Specific Analysis
Drill down into individual performance. Identify top performers and those needing coaching with granular metrics.
Full Call Transcription
Retroactive transcription support allows you to search through historical data and verify AI findings manually.
Permission-Based Roles
Secure workspace with owner, manager, and employee levels. Keep sensitive data restricted by default.
Middleware Integration
We work with your existing stack. Ark Hive isn't a VOIP replacement—it's the brain that powers it.
Privacy Focused
No data storage of call audio. We analyze the stream and discard it, ensuring privacy and security.
Conversation Intelligence Engine
Define what 'success' looks like for your industry. Combine sentiment scoring, keyword detection, and coaching signals in one flexible AI engine.
Built for scale, tuned for quality.
Ark Hive delivers real-time conversation intelligence for high-volume environments where every interaction drives the bottom line.
Call Centers
Customer Support
Sales Teams
Notice: Ark Hive is not designed for Protected Health Information (PHI). We do not support healthcare or HIPAA-regulated industries at this time.
Pricing
Simple, transparent plans.
Basic Plan
Perfect for solo users or early-stage startups.
- Sentiment Score Summary
- Transcription (30 days)
- Advanced Analytics
- Team Permissions
- CRM/VOIP Integrations
Pro Plan
Best for growing teams looking to analyze conversations at scale.
- Sentiment Score Summary
- Advanced Analytics Dashboard
- Team Permissions
- CRM/VOIP Integrations
- Custom Sentiment Logic
Enterprise
Custom solutions for large scale operations and advanced security.
- Unlimited Transcription
- Custom Sentiment Logic
- Dedicated Account Manager
- SSO & Advanced Security
- Custom API Access
Talk to our team
Whether you're looking for a deep dive into our analysis engine or need help scaling your support team, we're here to help.
- Ask questions or request a personalized demo
- Explore pricing and integration options
- Get technical or onboarding support
- Learn how Ark Hive analyzes tone in real-time
Sales and General Inquiries
Looking for the right solution or pricing for your business? Fill out the form and we'll be in touch shortly, or email our team directly at contact@arkhive-ai.com.
Frequently Asked Questions
Got questions?
We've got answers.
Ark Hive uses advanced NLP and machine learning to analyze voice streams in real-time. It detects tone, sentiment, and key conversational moments, providing instant feedback to agents and managers during live calls.
Ark Hive acts as a lightweight middleware layer. We connect directly to your VOIP provider (RingCentral, Dialpad, etc.) and push real-time insights into your CRM (Salesforce, HubSpot, etc.) via secure API hooks without changing your existing workflows.
Ark Hive improves customer satisfaction by providing agents with real-time feedback during challenging calls. When a customer expresses frustration, Ark Hive detects the tone shift and alerts the agent with de-escalation tips or guidance. This immediate visibility ensures issues are resolved on the spot and customers feel heard.
No. Ark Hive is built on a strict zero-retention architecture. We process voice streams in real-time to generate sentiment scores and transcripts, but we never store raw audio or recordings. Once the analysis is synced to your CRM or dashboard, all call data is immediately purged from our systems to ensure total privacy and enterprise-grade security compliance.
Our pricing is designed to scale with your contact center needs. We offer a transparent, per-agent monthly subscription or a usage-based model based on the volume of analyzed minutes. All plans include full access to the real-time sentiment dashboard and core CRM integrations, with enterprise tiers unlocking advanced API access and dedicated support.
During a personalized demo, one of our product specialists will walk you through a live simulation of the Ark Hive platform. You will see how the real-time sentiment engine scores a live call, explore the agent and manager dashboards, and learn how our integrations instantly sync actionable insights into platforms like Salesforce or Twilio.
The free trial grants you full access to the Ark Hive platform for 14 days. During this time, you can integrate with your existing VoIP system, experience live sentiment scoring, and test out automated data logging to your CRM. Our team also provides complimentary onboarding support to ensure you see value from day one.
Still have questions about our real-time analysis?
Chat with our Sales Team