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Frequently Asked Questions

Ark Hive is a real-time sentiment analysis platform designed to help sales and support teams optimize conversations. It acts as a lightweight middleware layer that provides instant insights and coaching cues during live client interactions.

No. Ark Hive is built on a strict zero-retention model. We never record or store your calls. Our platform performs real-time analysis in-memory and immediately purges the voice data once the sentiment scores are generated and logged to your CRM. This zero-retention policy is a core pillar of our security architecture.

Ark Hive seamlessly integrates with leading VoIP providers such as RingCentral, Dialpad, and Zoom Phone, as well as major CRM platforms like Salesforce, HubSpot, and Zoho, via standard protocols and secure API hooks.

Absolutely. Security is our top priority. We use enterprise-grade encryption for all data in transit. Because we do not store call recordings or audio data, our architecture fundamentally minimizes risk and complies with major global data protection standards.

Our 14-day free trial gives you full, unrestricted access to the Ark Hive platform. You can connect your existing VoIP/CRM, test the real-time sentiment analysis in live environments, and explore the analytics dashboard without any commitment.

You can book a personalized 30-minute demo directly through our website by clicking any 'Book a Demo' button. Our experts will walk you through the platform, show you live examples, and discuss how Ark Hive can fit into your specific tech stack.

We employ strict data processing protocols. Metadata and sentiment scores are securely routed to your designated CRM or our dashboard. We perform rigorous security reviews and ensure our infrastructure is built with modern data protection best practices.

Still have questions? Our team is here to help you optimize your conversation intelligence strategy.