Tailored Solutions
Drive growth, increase retention, and optimize workflows across your entire organization.
Call Centers
Scale your Quality Assurance (QA) with 100% conversation coverage. We instantly tag calls with sentiment scores, identify key drivers of dissatisfaction, and highlight coaching opportunities for agents.
- Automated QA scorecards
- Quality and safety monitoring
- Real-time supervisor alerts for escalated calls
Customer Support
Equip your support agents with real-time feedback during live interactions. Ark Hive helps agents de-escalate angry customers by providing conversational 'nudges' and context-aware suggestions directly on their screen.
- Live transcriptions with sentiment highlighting
- Suggested knowledge base articles based on caller intent
- Churn risk identification
Sales Teams
Understand what top performers do differently. Our models analyze winning calls to identify the best discovery questions, objection handling techniques, and closing signals, providing coaching to the rest of the team.
- Objection handling analysis
- Competitor mention tracking
- Next-best-action recommendations
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Frequently Asked Questions
Got questions?
We've got answers.
In call centers, sentiment analysis refers to automated tools that evaluate customer emotions during support or sales interactions. By analyzing voice or text data, these systems score interactions to identify at-risk customers, evaluate agent performance, and discover trends. It enables managers to proactively intervene on negative calls and improve overall service quality.
Ark Hive improves customer satisfaction by providing agents with real-time feedback during challenging calls. When a customer expresses frustration, Ark Hive detects the tone shift and alerts the agent with de-escalation tips or guidance. This immediate visibility ensures issues are resolved on the spot and customers feel heard.
No. Ark Hive is built on a strict zero-retention architecture. We process voice streams in real-time to generate sentiment scores and transcripts, but we never store raw audio or recordings. Once the analysis is synced to your CRM or dashboard, all call data is immediately purged from our systems to ensure total privacy and enterprise-grade security compliance.
Ark Hive acts as a lightweight middleware layer. We connect directly to your VOIP provider (RingCentral, Dialpad, etc.) and push real-time insights into your CRM (Salesforce, HubSpot, etc.) via secure API hooks without changing your existing workflows.
Our pricing is designed to scale with your contact center needs. We offer a transparent, per-agent monthly subscription or a usage-based model based on the volume of analyzed minutes. All plans include full access to the real-time sentiment dashboard and core CRM integrations, with enterprise tiers unlocking advanced API access and dedicated support.
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