Ark Hive Enterprise
Security, scale, and dedicated support for the Fortune 500.
Ark Hive provides enterprise-grade infrastructure designed for the Fortune 500. We deliver the security, scale, and compliance necessary to process millions of conversational minutes securely.
Enterprise-Grade Security
Data privacy is not an afterthought; it's our foundation. Ark Hive is built to comply with the strictest regulatory environments globally.
- ✓ Zero-Retention Policy: We never record or store call audio
- ✓ Designed for GDPR & CCPA Privacy Standards
- ✓ End-to-End Encryption (AES-256 for Metadata)
- ✓ Single Sign-On (SAML/SSO via Okta, Azure AD)
Metadata Sovereignty
While call audio is processed ephemerally and never stored, you can choose to store and process your resulting sentiment metadata in specific geographic regions (US, EU, APAC).
Custom SLA
Guaranteed 99.99% uptime SLAs with financially backed commitments for mission-critical contact center operations.
Unprecedented Scale
Process tens of thousands of concurrent streams with true real-time latency (<200ms). Our auto-scaling infrastructure handles your highest traffic spikes without breaking a sweat.
- ⚡ Sub-200ms latency globally
- ⚡ Auto-scaling Kafka streaming
- ⚡ Support for up to 100k concurrent calls
Dedicated Support & Success
Technical Success
A dedicated TAM to assist with advanced architecture, custom model tuning, and API integrations.
Implementation
White-glove onboarding service ensuring seamless rollout across thousands of agents.
Support SLA
Priority phone and email support with a guaranteed sub-30 minute SLA for critical severity issues.
Ready to Scale?
Contact us to discuss your enterprise requirements and build your custom deployment plan.
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Frequently Asked Questions
Got questions?
We've got answers.
In call centers, sentiment analysis refers to automated tools that evaluate customer emotions during support or sales interactions. By analyzing voice or text data, these systems score interactions to identify at-risk customers, evaluate agent performance, and discover trends. It enables managers to proactively intervene on negative calls and improve overall service quality.
Ark Hive improves customer satisfaction by providing agents with real-time feedback during challenging calls. When a customer expresses frustration, Ark Hive detects the tone shift and alerts the agent with de-escalation tips or guidance. This immediate visibility ensures issues are resolved on the spot and customers feel heard.
No. Ark Hive is built on a strict zero-retention architecture. We process voice streams in real-time to generate sentiment scores and transcripts, but we never store raw audio or recordings. Once the analysis is synced to your CRM or dashboard, all call data is immediately purged from our systems to ensure total privacy and enterprise-grade security compliance.
Ark Hive acts as a lightweight middleware layer. We connect directly to your VOIP provider (RingCentral, Dialpad, etc.) and push real-time insights into your CRM (Salesforce, HubSpot, etc.) via secure API hooks without changing your existing workflows.
Our pricing is designed to scale with your contact center needs. We offer a transparent, per-agent monthly subscription or a usage-based model based on the volume of analyzed minutes. All plans include full access to the real-time sentiment dashboard and core CRM integrations, with enterprise tiers unlocking advanced API access and dedicated support.
Still have questions about our real-time analysis?
Chat with our Sales Team